Assessing the Islamic Credit Card Users’ Satisfaction on Paying Zakat: Issues in Achieving

Abstract

Zakat’s payment is compulsory for all Muslims. The eligible payers are required to commit for a fixed portion of one’s wealth for distributing to the eight asnaf of Zakat. Even the collection of Zakat are increased annually, but the payers of Zakat that eligible to pay are still low. Hence, credit cards can be considered as an alternative for the users for the Zakat’s payment. Actually, there are numerous study have been done on customer preferences of Islamic banking in credit card, but there are less study have been conducted on payment of Zakat via credit cards. Therefore, this study aims to examine the factors such service quality, customer knowledge, Shari’ah compliance that can influence the customer satisfaction of credit cards on paying Zakat. The questionnaires were distributed by employing the convenient sampling technique and Statistical Package for Social Scientist (SPSS) is used to analysis the data that will be gathered. The results of all the hypotheses have significant relationship on customer satisfaction in paying Zakat by using Islamic credit card.