Factors Influencing Students’ Satisfaction in Using E- Learning for Hospitality and Tourism Practical-Based Courses

Abstract

E-learning has evolved into an educational tool, much like technology has evolved and improved over time. Major changes in their environments have presented significant challenges to higher education institutions, including hospitality and tourism programmes. Students face some problems or technical difficulties when using these systems, and this causes dissatisfaction among the students. This study aims to examine the factors influencing student’s satisfaction in using e-learning. The researchers used a quantitative technique and questionnaires by Google Forms to conduct this survey. Statistical Package Social Science (SPSS) version 26.0 are used as a tool for analysing the data. The findings showed the strongest correlation would be the online interaction factor, followed by the system quality factor, and the lowest correlation will be the system quality factor. In this regard, the learning management system should be enhanced to boost online interaction. Collaboration between students and instructors should be the foundation for improved interaction.