The Factor of Talent Management Towards Job Satisfaction Among Employees at Travel Agencies in Kota Bharu, Kelantan

Abstract

Talent management and job satisfaction have been studied in both global and Malaysian contexts because one of the variables affecting work happiness is talent management. There are many problems which still arise from the staff themselves and some from employers because of the problematic management system. The objective of this research is to examine the factor of talent management towards job satisfaction among employees at travel agencies in Kota Bharu, Kelantan. This research used quantitative approach which is convenient sampling and the data was collected through an online survey using social media such as Facebook, WhatsApp and Instagram from 186 employees in travel agencies. Based on the SPSS result, the three factors have a positive relationship with job satisfaction among employees at the travel agencies that lead by succession planning and followed by reward and recognition and performance management system. In conclusion, all hypotheses are supported and answered.